I. Policy, transaction conditions
overview
Our return and refund policy is 30 days long. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. Returned goods must also be in the original packaging. Certain types of goods are exempt from returns. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards, products gifted from us
- Food products
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some cases where only a partial refund is available:
- Any item that is not in its original condition, damaged or missing parts for reasons beyond our fault.
- Any item returned more than 30 days after delivery
Refunds
After we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you of approval or denial of your refund.
If you're approved, your refund will be processed and a credit automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds
If you haven't received your refund, check your bank account first. Then contact your credit card issuer, it may take some time before your refund is officially posted.
Next, contact your bank.
There is usually some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at info@minhtue.vn
Discounted items
Only regular priced items can be refunded. Discounted items are non-refundable.
Exchange
We only replace (Return) items if they are defective or damaged. If you need to exchange it for the same item, email us at info@minhtue.vn and send your item to: No. 15 lane 179/187/26 group 29 Vinh Hung street, Vinh Hung ward, Hoang Mai district, Hanoi. After receiving your order and request, we will do it right away.
Present
If the item is marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of your return, a gift certificate will be sent to you. If the item is not marked as a gift upon purchase or the gift giver has shipped the order himself to you later, we will refund the gift giver and they will learn about your return.
Full shipping
To return your product, you should send your product by post to: No. 15 lane 179/187/26 group 29 Vinh Hung street, Vinh Hung ward, Hoang Mai district, Hanoi.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you get a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for the product to get to you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
II. Shipping and delivery of goods
Applying the usual shipping methods prescribed in accordance with international standards and practices:
EXW (Ex Works – Delivery at the factory); CIP (Carriage and Insurance Paid To) DAT (Delivered At Terminal) DAP (Delivered At Place) DDP (Delivered Duty Paid) FAS (Free Alongside ship – Delivered at the side of the ship); FOB (Free On Board – Delivered on board); CIF (Cost, Insurance and Freight)
III. Payment methods
Bank transfer (Make payment to our bank account immediately. Please use your Order ID in the Payment content section. Order will be shipped after the money has been transferred); Paypal international payment gateway; COD (Receive goods at the requested address and pay); Payment by credit card Visa/Mastercard
IV. Confidentiality of customer information
1. Purpose of collecting personal information
This website is managed by Minh Tue Trading Investment Joint Stock Company. When each customer accesses the website, the information provided by the customer is only used for the services that the customer has registered to use at the Company.
2. Scope of information use
Personal information collected by customers is only used for the following purposes and scopes:
- Customer support
- Provide information related to customer service use
- Online public service
- Do not use customers' personal information other than for purposes of confirmation and contact related to registered customer service.
3. Information storage time
Customer's personal information will be stored until there is a request not to use the product or service, or cancel the purchase account. Remaining in all cases personal information of customers will be kept confidential on our server.
4. Persons or organizations that may have access to information
Subjects having access to personal information of customers in one of the following cases:
- Minh Tue Trading Investment Joint Stock Company
- The partners have signed a contract to perform services provided by the Company. These partners will receive customer information (may be part or all of the information depending on the service) to assist users in using the services provided by the Company.
- international payment gateway paypal; Banks accept payments from customer accounts.
- Competent state agencies in case of request.
5. Address of information collection and management unit
Including contact methods so that consumers can ask about the collection and processing of information related to them personally:
- Minh Tue Trading Investment Joint Stock Company
- Address: No. 15, lane 179/187/26, group 29, Vinh Hung street, Vinh Hung ward, Hoang Mai district, Hanoi city. Vietnam.
- Phone: 0981123789
- Website: minhtue.vn
- Email: info@minhtue.vn
6. Methods and tools for customers to access and correct their personal data on the information-collecting unit's e-commerce system
Customers have the right to request to check, update, correct, or destroy their personal information. When receiving the feedback, we will confirm the information, have the responsibility to reply and guide the customer to restore and secure the information.
Ways to receive requests:
By email: info@minhtue.vn
By phone: +84981123789
Directly at the office of Minh Tue Trading Investment Joint Stock Company No. 15, lane 179/187/26, group 29, Vinh Hung street, Vinh Hung ward, Hoang Mai district, Hanoi city. Vietnam.
7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information, the notified scope
We are committed to ensuring the safety of your personal information, absolutely do not buy, sell or exchange customer information with 3rd parties for commercial purposes. In the event that the information server is attacked by a hacker leading to the loss of customer personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the customer. goods are known.
When detecting that his personal information is used for the wrong purpose or scope, the customer sends an email complaint to the email: info@minhtue.vn or make a phone call to +84981123789 to complain and provide evidence related to the case. We promise to respond immediately or at the latest within 3 working days (except Saturday and Sunday) from the time of receiving the complaint.
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